FAQ

Absolutely! We use industry-standard encryption and security protocols to protect your personal information. All data is stored securely and we never share your information with third parties without your consent. Our payment processing is also PCI compliant for maximum security.

Use our advanced search filters to find apartments based on location, price range, number of bedrooms, amenities, and more. You can also search by specific features like pet-friendly properties, parking availability, or specific neighborhoods. Our search results update in real-time as you adjust your preferences.

Yes! Our platform supports both short-term and long-term rentals. You can book apartments for stays as short as one night or as long as several months. Simply select your check-in and check-out dates during the booking process, and the system will show available options that match your duration.

We accept all major credit cards including Visa, Mastercard, and American Express. We also support bank transfers, and other secure payment methods depending on your location. All payments are processed through our secure payment gateway with encryption protection.

Our platform displays real-time availability. When you select your dates, the system automatically updates to show only available apartments. The calendar feature also allows you to see which dates are booked and which are available for your desired stay period.

Yes, you can cancel your booking according to the property's cancellation policy. Each listing clearly displays its cancellation terms.

The rental price typically includes accommodation for the specified dates. Additional fees for utilities, cleaning, or amenities are clearly listed in the property description. All applicable taxes and service fees are displayed before you complete your booking. You'll see a detailed breakdown of all charges during checkout.

After booking, you'll have access to the property manager's contact information in your booking confirmation. For urgent matters during your stay, emergency contact information is provided in your booking details.

No, we believe in complete transparency. All fees are clearly displayed before you confirm your booking. This includes the base rental rate, taxes, service fees, and any additional charges like cleaning fees or security deposits. There are no surprise charges after booking.

Yes! Our platform is perfect for business travelers. We offer properties suitable for extended stays with amenities like reliable WiFi, workspaces, and convenient locations. Many of our properties cater specifically to business travelers with flexible booking options and corporate rates.

We verify all property listings through our quality assurance process. Each property includes verified photos, detailed descriptions, and guest reviews. Property owners must provide identification and property documentation. We also offer a secure booking process that protects your payment until check-in.

Our 24/7 support team is available to assist you with any issues during your stay. You can contact us through our app, website, or the emergency number provided in your booking confirmation. We'll work with the property manager to resolve any problems quickly and ensure your stay remains comfortable.

Yes, you can request to extend your stay if the apartment is available for additional dates. Contact our support team or use the extension feature in your account dashboard. The property manager will confirm availability and provide updated pricing for the extended period.

Yes, we have many properties available for monthly and long-term rentals. These options often come with discounted rates for extended stays. Use our search filters to specify your desired rental duration, and you'll see properties that accommodate long-term stays with monthly billing options.

If payment proof is required, you'll receive a secure link in your booking confirmation email. Simply click the link and upload a clear image of your payment receipt or bank transfer confirmation. Our system verifies the payment and updates your booking status accordingly. The process is secure and only accessible to authorized parties.

Pet policies vary by property. Use our search filters to find pet-friendly apartments if needed. Pet-friendly properties clearly indicate any additional fees or restrictions in their listing. Some properties may require pet deposits or have breed/size restrictions, which are clearly communicated in the property description.

Yes, you can book multiple apartments for group stays. Use our group booking feature or contact our support team for assistance with larger groups. We can help coordinate bookings for adjacent properties or recommend properties that can accommodate your group size effectively.

If damage occurs during your stay, please notify the property manager immediately. Most properties have security deposits that may be used to cover minor damages. For significant damage, the property manager will contact you directly to discuss resolution. We encourage guests to treat properties with respect and report any pre-existing issues upon arrival.

After checkout, you'll receive an email with a link to leave a review. You can also access your review options through your account dashboard. Reviews help future guests make informed decisions and help property managers improve their services. Your feedback is valuable to our community.

Yes, you can submit special requests during booking, such as early check-in, late checkout, or specific amenities. While we cannot guarantee all requests, we'll communicate them to the property manager who will do their best to accommodate your needs. Special requests are handled on a case-by-case basis.

If the property doesn't match its description, contact our support team immediately. We'll work to resolve the issue, which may include finding alternative accommodation or processing a refund. We take accuracy seriously and investigate such reports to ensure future guests have accurate information.